Within 30 days
Make your claim within 30 days of the original purchase date.
THE SERBAJADI PROMISE
Grow with us.
We stand behind
our products.
If a Serbajadi Grow Joy home gardening product doesn’t meet our promised standards, tell us. Our 30-day satisfaction guarantee gives you a clear way to ask us to make it right.
30-DAY SATISFACTION GUARANTEE
30 days from purchase
Eligible home gardening products
purchased in Malaysia.
Approved claims receive store credit.
Based on the net paid product price, excluding shipping and handling. Terms and inspection apply.
BEFORE YOU MAKE A CLAIM
The essentials,
at a glance.
A quick guide to the guarantee. The full terms below explain eligibility and exclusions.
Keep your receipt
Provide proof of purchase from an official Serbajadi store or authorised reseller.
Keep the product
Non-seed products need at least 80% of their original content remaining. Seeds may be fully used.
Store credit
Approved claims receive store credit for the net paid product price. Cash refunds are not offered under this guarantee.
Commercial use, misuse, improper storage, unauthorised purchases, gift-card purchases, specified clearance or warehouse-sale products, and soil testing reports are excluded. See the full terms for details.
WE’RE HERE TO HELP
How to make a claim
Have your receipt and product details ready before opening the claim form.
- 01
Tell us what happened
Open the claim form, provide your proof of purchase and describe the issue with your product.
- 02
Our team reviews it
We may ask for more information. Returned products are inspected to confirm the claim meets the guarantee terms.
- 03
Receive the outcome
If approved, store credit is issued to your shop account. Shipping, handling and used coupons or vouchers are excluded.
A shop account is required to receive store credit. Use the same account details when making your claim.
THE FULL GUARANTEE
Terms & conditions
This guarantee applies to eligible Serbajadi Grow Joy home gardening products purchased in Malaysia.
01Eligible Products
This guarantee applies exclusively to Serbajadi Grow Joy home gardening products purchased in Malaysia only.
02Time Frame
Claims must be made within 30 days from the date of original purchase.
03Proof of Purchase
A valid receipt or proof of purchase from official Serbajadi Grow Joy stores or authorized resellers is required for all claims.
04Product Condition
Products must be returned with at least 80% of their original content remaining. Seeds are an exception — they can be fully used. Products that have been improperly used, stored incorrectly, or damaged are not eligible.
05Refund Amount
The refund is based on the net paid price as shown on the receipt. Any coupon or voucher used at time of purchase will be forfeited and will not be refunded.
06Ineligible Purchases
- Purchases made using a gift card are not eligible for a refund.
- Products sold at discounted prices during warehouse sales, clearance sales, or due to defects cannot be returned.
- Soil testing reports.
07Claiming Process
Complete the online claim form. Our customer service team will contact you if additional information is required. Provide proof of purchase and a detailed description of the issue.
You must have an existing account at serbajadi.com.my. If you don't have one, you'll need to create one — store credit is credited directly to your account.
08Refund Process
Upon claim approval, store credit will be issued, redeemable at serbajadi.com.my. The credit value corresponds to the purchase price, excluding shipping and handling charges.
09Liability
Serbajadi's liability is limited to the issuance of store credit for the purchase price, excluding shipping. This guarantee does not cover incidental or consequential damages.
10Exclusions
This guarantee excludes products used for commercial purposes, intentionally damaged, misused (including improper application, storage, or handling contrary to product instructions), or purchased from unauthorized sellers. Shipping and handling charges are not covered.
11Modification of Terms
Serbajadi reserves the right to modify these terms at any time without prior notice.
12Inspection & Investigation
All returned products are subject to inspection to verify the claim and confirm the issue was not caused by misuse or improper storage. If deemed ineligible after inspection, the claim will be denied and products returned to you.
13Final Decision
Serbajadi reserves the right to make the final decision on any claim under this guarantee.
COMMON QUESTIONS
A little more clarity
Our team can help you understand the claim process.
Talk to the Serbajadi team ↗Can I receive cash instead of store credit?
No. Approved claims under this satisfaction guarantee receive store credit redeemable at the Serbajadi Grow Joy Shop, based on the net paid product price. Shipping and handling are excluded.
Can I claim if I have used all the seeds?
Seeds are an exception to the 80% remaining-content requirement and may be fully used. The other eligibility conditions, including the 30-day deadline and proof of purchase, still apply.
What happens if my returned product is ineligible?
The product is inspected to verify the claim and check for misuse or improper storage. If it is found ineligible, the claim is denied and the product is returned to you.
Where do I submit my claim?
Use our online claim form within 30 days of purchase. Include your proof of purchase and a detailed explanation of the issue.
LET’S MAKE THE NEXT STEP CLEAR
Something not right?
Talk to us.
Start with the claim form, or ask our team for help with the process.